A properly designed business telephone system is one that is built to conform to the needs of your workplace — and not the other way around. VoIP or voice over internet protocol telephone systems provide all the features and benefits of a traditional business telephone system with the added benefit of a converged and integrated IP platform. The result is enhanced productivity, improved customer satisfaction, increased reliability along with considerable cost savings, leading to superior ROI for your business.
What is VoIP?
Voice over internet protocol (VoIP) also known as IP telephony, is the technology that allows you to make direct calls from a computer, VoIP phone or other devices over the internet. To put it simply, it’s a phone service that’s used over the internet.
How does it work?
VoIP systems work by using an internet connection instead of a regular landline or mobile network to make phone calls. VoIP systems turn analog voice signals into digital signals over a broadband connection. When making phone calls over VoIP, the conversation is exchanged by using small data packets. These data packets can be sent around the world in less than a second over the internet. These VoIP systems can be managed through an online dashboard which gives you the ability to adjust contacts, phone numbers, call forwarding, and the ability to add new phone numbers.
Benefits of VoIP
VoIP systems solve many issues that come with more traditional wired systems. These phone systems can be connected to wired and wireless systems seamlessly while improving the return on your internet investment.
Let’s dive deeper into some of the key benefits of VoIP.
Switching to VoIP can help you save money on communications services. The only charge is for your internet access as long-distance and international calls are generally free with VoIP services. Implementing VoIP doesn’t mean that all your employees have to use IP-enabled phones. The best VoIP providers implement IP telephony in a manner that protects your investment in existing telephone equipment, even if you have analog telephone stations.
VoIP systems have other communication services incorporated with them like instant messaging, teleconferencing, video conferencing, and receiving voicemails via email. Through this technology, employees don’t have to be in the office and can work from home or abroad.
VoIP systems are considerably more secure than traditional phone systems as VoIP systems have standardized encryption protocols that make your calls and data secure.
As long as you have an internet connection, you can use your VoIP system anywhere in the world. You can make and receive calls from multiple devices including your laptop or smartphone which gives you the ability to contact your customers and colleagues at any time.
- Automated Assistance
An auto attendant system provides customers with the ability to listen to an automated voice menu system and allows them to be directed to the correct person or department without going through a receptionist.
- Call Recording Service
VoIP systems provide you with call recordings so you can play back important calls to make sure key points don’t get missed. You can also review your call logs to determine what time of the day you receive the most calls, how long each call lasts and much more.
At Aatel, we provide a complete solution for your business telephone system needs. Contact us today to discover how we can work with you to design a customized voice over IP telephone system that will meet your unique needs.