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NOTE: Incomplete information may result in your call being delayed.
To place an emergency service call that can not wait until the next business day, press 1:
After hour calls are taken by an automated system and are dispatched by a live operator.
After the tone, clearly state the following information:
- Company or Facility Name
- Your Name
- Your Phone Number
- Your Extension Number
- Detail problem - complete with Floor Level and Unit Location
NOTE: Incomplete information may result in your call being delayed.
Within 60 minutes the dispatch supervisor will call to:
- Get P.O. # for the after hours service or Authorized Person requesting service.
- Get details of problems.
- Provide an Estimated Time of Arrival.
Call Escalation:
AATEL Communications utilizes a Call Escalation procedure to ensure all calls are responded to within a designated time period.
The escalation procedure is as follows:
- Dispatch Supervisor
- VP Operations
- General Manager
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