The benefit of partnering with AATEL is our ability to provide excellent service and product performance piece of mind. Our Customer Service Agents offer each system installation a complete Verification and Certification of the system. Then annually they may perform the Annual Inspection and Verification of the system(s). Our unconventional delivery of Service is setting the bar for industry members.

AATEL's Customer Service team delivers optimum service to customers before, during and after a purchase. The consistent delivery of superior service requires the careful design and execution of a whole system of activities that includes our people, our state of the art technologies, our processes, and our customers. We offer a variety of channels to deliver Customer Service, such as internet, email, live 24/7 response, and on-site visits. Read More...

AATEL's technological leading edge systems integration requires specialized Engineering. Our Engineering team guides the Sales Team, supports the Customer and Account Manager, and re-engineers each system AATEL quotes and installs. This is an extra bonus for our customers, as they can be reassured that their system is Engineered to perform as they expect. Read More...

AATEL's installation service is broad due to the nature of our business and solutions. We are successful because of our IBEW, WHMIS, and WSIB workforce. Our Installation team is also experienced in Infection Practice & Procedures.

The compatibility of a product technology with the existing, or future, IT infrastructure is critical in the staging, deployment, and on-going maintenance for many of our leading edge systems. Our IT Service team liaisons with our customers IT department to ensure suitability, performance, and manageability of the systems. Wherever possible, the IT Service team endeavors to minimize the system down time through the use of remote programming and diagnostics.

AATEL has a team of professional Marketing and Administrative Support personnel. This energetic team provides the communication mediums between customers and AATEL. The efforts of this team is to keep the customers informed about our company and educate them on the diverse solutions we provide. Please contact marketing@aatel.com if you have any questions or concerns regarding AATEL marketing initiatives

The AATEL Project Management team are a key factor in the planning, design, execution, and deployment of our various system solutions. The Project Management team liaisons between the owner, the other site service representatives, and our Operations department. The importance of keeping a project on time, on budget, and exceed performance expectations - are just a few of the fundamental roles of the AATEL Project Management team.

Our expert team of Account Managers use their experiences, manufacture's training, and personal objectives to offer our customers with full consultation, design, and support services.

Our Service Department serves a key role in supporting our customers. The Service Department provides ongoing product maintenance/upgrade and support services after the deployment of a system installation. Our seasoned Service group will assist in diagnosing the issue, dispatch 24/7 service assistance, and assist with Moves, Adds or Changes. Read More...